Money-back guarantee

What is covered

• We deliver after the turnaround you chose, and you can no longer use the document.
• The delivered document does not match the brief you submitted, and the mismatch is not put right through a revision.

How to ask

Review your delivery in your dashboard. To have something changed, request a revision while the order is under review and say exactly what is missing from your brief. If a delivery is late or still misses your brief, open a dispute from the same order. Our team reviews it, and where it is warranted the refund is returned to your account wallet or your original payment method. You can open a dispute for up to 14 days after an order is marked complete.

What is not covered

• Decisions made by others. We cannot guarantee that a school admits you, a funder awards you a scholarship, or an employer interviews or hires you.
• Changes to the scope of the order after it was placed. A substantially different request is a new order.
• Facts you supplied that turn out to be wrong or incomplete.

This page summarizes how our guarantee works. The Terms set out the details.

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